The Compliance Hotline is intended exclusively for reporting possible violations related to issues of ethics, compliance, compliance with anti-corruption standards, financial offenses and other violations of the compliance policy of «Freedom Bank Kazakhstan» JSC and Freedom Holding Corporation.
Requests related to the quality of service, banking products or other general issues should be sent through the official customer service channels of «Freedom Bank Kazakhstan» JSC.
The Compliance Hotline operates on the independent Whispli platform, which guarantees confidentiality and objectivity in processing messages. All requests are processed in strict accordance with international standards of compliance and personal data protection.
By using this Compliance hotline, the applicant confirms that he understands the specifics of the independent Whispli platform and that the applicant's request may contain official secrets, banking secrets, insider information, trade secrets in the securities market, insurance secrets, tax secrets and/or other legally protected secrets, the disclosure of which to the Receiving Party is prohibited or restricted in due to the requirements of the legislation of the Republic of Kazakhstan. In this regard, the applicant is responsible for its disclosure in accordance with the procedure provided for by the legislation of the Republic of Kazakhstan.
By submitting a request via the Whispli platform, the applicant confirms consent to the transfer (including cross-border) of the provided information to Freedom Holding Corporation (USA), the parent company of «Freedom Bank Kazakhstan» JSC (Receiving Party), for the purposes of compliance investigations. This request will be processed by authorized employees of Freedom Holding Corporation in accordance with the applicable laws of the Republic of Kazakhstan on confidentiality and protection of personal data.
The applicant's personal data (if the applicant provides it) will be processed in accordance with data protection legislation, including but not limited to the EU General Data Protection Regulation (GDPR) and the legislation of the Republic of Kazakhstan on the protection of personal data, to which the applicant gives his consent by sending a request. If desired, the applicant may submit the request anonymously.
Submission of false or knowingly misleading information may entail legal consequences in accordance with the legislation of the Republic of Kazakhstan. All requests must be submitted in good faith and based on real facts.
